Talking leads to resolution
For the most part, the two opposing parties will have different views about how the settlement process should go. Sometimes they are so far apart, it feels like it will be impossible to settle. However, keep in mind, that most times, the disagreements are not based on logic, but rather irrational feelings and emotions.
This polarization is why personal injury mediation is typically required.
Getting both parties to the table is the ideal opportunity to get the parties to remove their emotions from the settlement process. The objective is to get both parties to be reasonable and accept a resolution that works for everyone.
When the two parties first begin settlement discussion, naturally, there will be major differences in viewpoint about who was responsible and the initial settlement amounts. However, it is up to the mediator to keep the parties focused on a resolution. This is best achieved by encouraging the parties to stay focused on the important issues.